Help Centre
Welcome to the eTrace Help Centre.
If you want to learn more about using eTrace, you've come to the right place.
Search Fields
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Phone
Land line with area code (eg 03 7010 1234), or mobile number (eg 0491 570 110). If no area code is supplied (eg 7010 1234), then all area codes are searched. Formatting is optional (eg brackers, spaces, hyphens).
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First Name
The first name can end in an asterisk ' * ' to match any name beginning with those letters. (eg mar* will match mary, mark, markus, etc)
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Last Name
The last name is searched in conjunction with the first name (if entered). Last name can end with an asterisk to perform tail matching (see the example for first name above)
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Street Number
Street number can be a plain street number like 56 or 12B, or a range such as 10-30 or it can include unit/flat number such as 3/35 or 4/10-12
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Street Name
The street name can be entered with an optional street type (eg Rd, St, Cres). "Brunswick" or "Brunswick Rd" are valid.
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Suburb
If suburb is left blank, then all suburbs are searched.
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Postcode
4 digit postcode. If left blank, then all postcodes are searched.
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State
If a state is not selected, then all states are searched.
Search Tips
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Partial Name Search
Using an asterisk ' * ' you can search for a partial name. For example, searching for:
First Name: Rob* Last Name: Smithwill find any person whose first name begins with the letters Rob and last name Smith, including Rob, Robert, Roberto, etc.
You can use an asterisk at the end of a First Name or Last Name in the Name Search or Advanced Search tabs.
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Partial Name Search
Using an asterisk ' * ' you can search for a partial name. For example, searching for:
First Name: Terry Last Name: John*will find any person whose first name is Terry and whose last name begins with the letters John, including John, Johns, Johnston, Johnstone, etc.
You can use an asterisk at the end of a First Name or Last Name in the Name Search or Advanced Search tabs.
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Street Range Search
You can search for a range of street addresses. For example, searching for:
Street Number: 8-14 Street Name: Johnston St Postcode: 2470will find all persons at addresses ranging from 8 Johnston Street to 14 Johnston Street in the postcode 2470.
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Specific Street Type Search
You can search for a specific street type. For example, searching for:
Street Name: Brunswickwill find all addresses on any street name of Brunswick, including Brunswick St, Brunswick Rd, Brunswick Crt, etc.
You can better refine your search by searching for a particular street type.
For example: Street Name: Brunswick Rd
Will only return addresses on Brunswick Road.
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Phone Number Search
You can leave the area code off the phone number to search all states. For example, searching for:
Phone: 7010 1234will search all area codes (02, 03, 07 and 08) for the phone number 7010 1234.
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Fuzzy Name Search
Using a question mark after the Last Name you can perform a fuzzy name search. For example, searching for:
First Name: Terry Last Name: Little?will find any person whose first name is Terry and whose last name is similar to 'Little' such as 'Liddle', 'Liddell', 'Lidal', etc. Note that the fuzzy search can return many more results than a normal search.
Fuzzy searching is available on the Last Name field.
Product Support and FAQs
Yes, supported browsers include:
- Chrome 18 and later.
- Firefox 24 and later.
- Safari 7 or later.
- Microsoft Edge.
- Internet Explorer 9 to 11.
on all modern operating systems.
It is possible to change your password from the Account menu. Click on the Account menu then select "Manage Account" from the submenu. Select the "Settings" icon from the tool bar and you will then see the option to change/update your password. If you forget your password please contact Equifax Support on 1300 748 215 or e-mail Equifax support at subscriptions.au@equifax.com
Primary / Admin users can see the search history of all users within their account. For all regular users you will only be able to see what you have searched and no other users. - How to contact support?
You can contact Equifax on the phone by calling 1300 748 215 for any assistance, you can also e-mail Equifax at subscriptions.au@equifax.com
Yes there is a user guide for eTrace Download the guide
Can we help you further?
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Talk to us
Call 1300 748 215 during office hours Mon - Fri 9:00am - 5pm (AEST).